Privacy Policy

At Torch Wellness, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect information when you visit our website or communicate with us by phone, text message, or email.

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This policy is focused on communication practices and general website use.

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Information We Collect

We may collect basic contact information such as:

• Name

• Phone number

• Email address

• Mailing address

• Information you choose to share with us

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We collect only what is reasonably necessary to communicate with you and provide requested services.

When you visit our website, we may also collect limited technical information such as browser type, IP address, and pages viewed.

This helps us improve website performance and usability.

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How We Use Your Information

We may use your information to:

• Respond to questions or inquiries

• Schedule or confirm appointments

• Provide service-related updates

• Send follow-up communication

• Improve our services

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Torch Wellness does not sell or rent your personal information.

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No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Text Messaging and Phone Communication

If you provide your phone number, we may contact you by call or SMS text regarding services, scheduling, or follow-up communication.

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Message frequency may vary.

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Standard message and data rates may apply based on your mobile carrier.

You may opt out of text messages at any time by replying STOP.

For help, reply HELP or contact us directly at:

256-223-3270
holly@torch-wellness.com

 

We aim to keep text communications general in nature. If more sensitive communication is needed, we may use alternative methods.

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Information Sharing

We may use trusted third-party service providers, including communication platforms, to help deliver calls and text messages. These providers are required to maintain appropriate safeguards.

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We may also disclose information when required by law.

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Data Security

We take reasonable administrative and technical measures to protect your information. While no method of electronic communication is completely secure, we work to maintain appropriate protections.

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Your Choices

You may:

• Request updates to your contact information

• Ask questions about how your information is used

• Withdraw consent for text communication

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To make a request, contact us at:

Torch Wellness, LLC
Email: holly@torch-wellness.com
Phone: 256-223-3270

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Updates to This Policy

We may update this Privacy Policy periodically. The current version will always be available on our website.